Returns & Exchanges at Aprisio Marketplace

Aprisio Marketplace is a space for work created with intention—often in small runs, made-to-order, or shaped by personal craft. Because of this, returns are handled with care, context, and respect for both the buyer and the maker.

Return Eligibility

• Returns or exchanges are accepted only if explicitly mentioned on the product page.

• Some items—such as made-to-order pieces, workshops, digital offerings, or personalized products—may not be eligible for return.

• If a product arrives damaged or incorrect, please let us know within 48 hours of delivery.

How to Request a Return

• Reach out to the seller directly through the Aprisio Marketplace with your order details.

• Please include clear photographs if the issue is related to damage or defects.

• The seller will guide you through the next steps based on their return policy.

Exchanges

• Exchanges, where offered, are subject to availability.

• Any differences in pricing or shipping costs will be communicated clearly before proceeding.

Refunds

• Approved refunds are processed by the seller after the returned item is received and reviewed.

• Refund timelines may vary depending on the seller and payment method.

Community Care

Aprisio Marketplace is built on trust and mutual respect. We encourage open communication and understanding, especially as many offerings come from individual members and small brands rather than large systems.

If you’re unable to resolve a concern directly, the Aprisio team is always available to step in and help.